FAQs

Tickets & Subscriptions

We accept Visa, MasterCard, Discover, and American Express.

When you select your seats, we hold those tickets for you and remove their availability so that no one else can purchase them. We give each customer enough time to finish selecting their seats, special accommodations, and personal information before the time runs out. Once your time is up, your seats are made available to the public, and you will need to restart the process. If you would like to use one of our alternate buying-options, please refer to our Purchasing Options page.

If you are not in-person for your purchase, there are three ways to collect your tickets: e-ticket, via mail, or via pick up at will call. All three options cost the same. Upon your online purchase, you will receive an email confirmation from us for your order. Your e-tickets will be attached to that email as a PDF. You can save the PDF to your device’s digital wallet, print, or forward to a friend.

To claim your free replacement tickets, please contact us at (408) 286-2600.

You can donate your tickets up to one hour prior to the concert. The total ticket value is tax-deductible to the extent permitted by law. Please contact us at (408) 286-2600 to complete your donation.

We offer exchanges to most concerts, subject to availability, up to 24 hours in advance of the performance date and time. Ticket exchanges are free to subscribers and donors in the Concertmaster and above levels; all other exchanges will be subject to a small fee. Please contact us as soon as possible at (408) 286-2600 to request an exchange.

Attending

For the most up-to-date COVID safety policies, please visit the San Jose Theaters’ website: https://sanjosetheaters.org/

Most of our concerts are suitable for older children and adults, as young children can find it difficult to sit quietly for long periods of time. We recommend ages 7 and above for our regular concerts and we do host special events such as our holiday concerts or outdoor programs, which may be more suitable for our youngest audiences.

Unfortunately, we do not allow outside food and beverages. However, we have concession areas inside the venue where you can purchase food and drinks. Drinks purchased from the concession stand may be permitted in the concert hall and food should be consumed prior to entering, please check signage at the venue.

In addition to outside food and beverage, we do not allow the following items inside the venue:

  • Illegal substances and/or weapons of any kind
  • Cannabis or cannabis products may not be smoked, vaporized or ingested in any public place. Violators will be fined under California health and safety code 11362.3
  • Bags larger than 10” x 10”
  • Professional cameras, cameras with detachable lens, video cameras or tripods
  • Signs/banners
  • Poles/selfie-sticks
  • Balloons, balls, frisbees
  • Laptops, tablets (e.g., iPads) or the like
  • Klaxons, bullhorns, whistles or other noisemakers
  • Laser pointers
  • Smoking, Vaping – inside and/or in non-designated outdoor areas

Our goal is to create a welcoming and enjoyable concert experience for all. As such, guests displaying any of the following behaviors, will be asked to leave the venue:

  • Causing disturbance or distractions during the performance
  • Use of illegal substances and/or weapons of any kind
  • Smoking/vaping tobacco– inside and/or in non-designated outdoor areas
  • Patrons perceived to be intoxicated or irresponsibly drinking
  • Disorderly conduct, fighting, taunting or threatening (verbal or non-verbal)
  • Mistreatment of performers, patrons or staff — including verbal abuse, harassment, profanity, confrontations, intimidation or threatening behavior
  • Failing to follow instructions from ushers, venue managers, police or emergency medical staff

 

Please note, prohibited items that are confiscated will be discarded and won’t be returned. We reserve the right to heighten security measures for various performances, dates, or reasons, to ensure the safety of our patrons.

If you arrive late to a performance, or need to step away momentarily, we will encourage you to enter the hall during an appropriate break in the program, in consideration of other patrons and performers.

If you left any of your belongings at one of our venues, please contact Team San Jose Lost and Found at (408) 277-3500. Please be ready to answer the following during your call:

  • Day and time of the event
  • Location where the item was left
  • Description of the item

If you lost your phone or wallet, please get in touch with us at (408) 286-2600 as it will be handed over to our possession.

Please refer to our Venue pages for information regarding parking, dining, seating charts, and the theater’s history:

Accessibility

We offer a range of accommodations to support guests with disabilities.

  • Wheelchair-accessible ramps are available at both of our venues.
    • California Theatre: Disabled guests may enter the California Theatre via the main entrance on S. 1st Street. As you enter the facility, there is a hallway entrance to the right—this hallway provides access to a WCA ramp to the restrooms as well as to an elevator servicing both floors. There is one WCA platform in the Orchestra (Row H) and one in the Grand Tier (Row FF) that can accommodate wheelchair patrons and their companions.
    • Center for the Performing Arts: Disabled guests may enter the Center for the Performing Arts via the wheelchair-accessible ramp located on the Park Avenue side of the theater. There are limited WCA parking spaces on Park Avenue. WCA seating is located on either end of Row 25. Upon entering, proceed straight ahead for even-numbered WCA seating, or turn right and proceed down the corridor for odd-numbered seats. There is a WCA restroom located in the main lobby just past the CPA’s box office.
  • Wheelchair-accessible seating is available for all of our events. You can purchase accessible seating online (only for the California Theatre, since wheelchair space is limited for the Center for Performing Arts you must call), in person, or by phone. Please refer to our Purchasing Options page for all of your ticket-buying options. If you have specific questions about accessible seating, please contact us at (408) 268-2600.
  • Assistive listening devices (ALDs) are available free of charge for all of our performances. Please ask one of our ushers upon entry to the venue to request an assistive listening device.
  • Walkers and canes are permitted at our venue. Both are subject to a visual check before entering the venue for safety reasons. You may keep your cane with you at all times. If you use a walker, an usher will help store it for the duration of the performance and bring it to you during intermission and at the end of the performance.

First Time Visitors

Welcome! We are so pleased that you have chosen to attend a concert at the Symphony. Please refer to our First Timer’s Guide to find information about what to expect before, during, and after your visit.

Security & Privacy

Symphony San Jose’s website is SSL (Secure Sockets Layer) certified, this means our website has been authenticated by a digital document that binds the identity of our website to a cryptographic key pair.

To verify that a website is secure, please check for a URL that begins with “https” and locate the padlock symbol 🔒 on the upper left-hand corner of your browser.

Please refer to our Privacy Policy for information regarding how we collect, store, and use your information, including privacy practices for GDPR and CCPA compliance.

More Questions?

If you have additional questions that are not in our FAQs or First Timer’s Guide, please contact us below.